admin:updating

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admin:updating [2017/07/18 03:02] – [Updating mSupply] rozannaadmin:updating [2021/10/08 11:19] (current) – [Updating mSupply] Gary Willetts
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-{{indexmenu_n>160}} +{{indexmenu_n>198}} 
-===== The Help Menu =====+====== 25.21. Help menu =====
 +=====  Help > About mSupply ===== 
 +Choosing this item displays information about your mSupply installation.
  
 +{{:admin:pasted:20210131-220439.png|}}
  
-=====  Help > About mSupply =====+/*You can click the blue arrows icon to retrieve the current version number from the internet. (This will not download a new version- it will only advise whether a newer version is available for download).*/
  
-Choosing this item displays information about the version of mSupply in use, and provides details of the location and size of your data file.+==== Authorisation ====
  
-{{ :admin:help.png?500 |}}+The Authorisation button is provided largely for our support team to assist with resolving any issues.  You can safely ignore it.
  
-You can click the blue arrows icon to retrieve the current version number from the internet. (This will not download a new version- it will only advise whether a newer version is available for download).+==== Show table records ====
  
-==== Authorisation ====+Clicking this button will result in a list of the number of records in each of the data 'tables' in your mSupply system.  This is only generally of technical interest.  You can safely ignore it.  <WRAP center round alert 60%> 
 +On a large mSupply system, it can take some time to generate this list. 
 +</WRAP>
  
-The Authorisation button is provided largely for developersuseIts purpose is to assist our technical staff to resolve clients' problemsIt is recommended that you ignore it.+ 
 +==== Show sync records ==== 
 + 
 +Clicking this button will result in a list of the number of outstanding 'sync-out' records, broken down by sync site These are records of data that have been queued up for the site, but have not yet been sent for any number of reasons (no internet connection, site device is powered down, site credentials are not correct, etc.).  This list is not dynamic, in that you will not see the numbers count down as the records are synced out.  The numbers are generated each time the button is clicked, and remain static.<WRAP center round tip 60%> 
 +The existence of a significant number of sync out records indicates that the site has not synced with the central server for some time.  If the site has been in normal operation during this time, then there will also likely be a significant number of records waiting to be synced back from the site.  In these cases, once a sync connection is reestablished, it could take hours for all the sync records to be transferred. 
 +</WRAP>
  
 ==== Updating mSupply ==== ==== Updating mSupply ====
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 {{ :under_development:update_chk.png?350 }} {{ :under_development:update_chk.png?350 }}
  
-// Previous: [[admin:server_troubleshooting|Server Troubleshooting]]     Next: [[faq:why_is_my_stock_balance_negative|FAQ: Why is my stock balance negative?]]//+ 
 +\\ 
 +\\ 
 +|  //  Previous:  **[[admin:server_troubleshooting]]** | | Next: **[[admin:tables_fields]]** //  |
 ---- struct data ---- ---- struct data ----
 +pagestatus.status    : 
 ---- ----
  
  • Last modified: 2017/07/18 03:02
  • by rozanna