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| faq:install_remote_support_software [2024/03/27 02:18] – Kahn Wynyard | faq:install_remote_support_software [2024/03/27 04:12] (current) – [Installing the TeamViewer Host customised for mSupply] Nick Pendergrast |
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| ===== Installing the TeamViewer Host customised for mSupply ===== | ===== Installing the TeamViewer Host customised for mSupply ===== |
| - **Uninstall** - if TeamViewer is already installed on the machine you may need to uninstall it. | 1. **Uninstall** - if TeamViewer is already installed on the machine you may need to uninstall it. |
| - **Change the Computer Name** to something meaningful <wrap em>before</wrap> installing TeamViewer. Using a name that reflects the site and / or user would be helpful. e.g. ''Auckland - Grafton Pharmacy'' - this is what the machine will show up as on our international directory.<WRAP center round important 60%> | |
| - | 2. **Change the Computer Name** to something meaningful <wrap em>before</wrap> installing TeamViewer. Using a name that reflects the site and / or user would be helpful. e.g. ''Auckland - Grafton Pharmacy'' - this is what the machine will show up as on our international directory. |
| | <WRAP center round important 60%> |
| The TeamViewer Host module appears to only use the first <wrap em>15</wrap> characters of the name. If you are connecting several computers, make sure that the first 15 characters are unique for each computer. | The TeamViewer Host module appears to only use the first <wrap em>15</wrap> characters of the name. If you are connecting several computers, make sure that the first 15 characters are unique for each computer. |
| </WRAP> | </WRAP> |
| * To change the computer name in Windows go to: **Control Panel > System and Security > System > Advanced system settings > Computer Name > Change...** | 3. To change the computer name in Windows go to: **Control Panel > System and Security > System > Advanced system settings > Computer Name > Change...** |
| * //Note that the Computer description is NOT the Computer Name// | |
| - **Download** and save the zip file at the following link https://www.msupply.org.nz/files/Teamviewer/TeamViewer%20Deployment%20March%202024.zip | 4. //Note that the Computer description is NOT the Computer Name// |
| - **Extract** the files from the Teamviewer Deployment March 2024.zip file onto the host computer. | |
| | 5. **Download** and save the zip file at the following link https://www.msupply.org.nz/files/Teamviewer/TeamViewer%20Deployment%20March%202024.zip |
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| | 6. **Extract** the files from the Teamviewer Deployment March 2024.zip file onto the host computer. |
| {{ :faq:screenshot_2024-03-27_at_3.01.34 pm.png?300 |}} | {{ :faq:screenshot_2024-03-27_at_3.01.34 pm.png?300 |}} |
| - **Open** the folder you saved the three files to | |
| - **Run as administrator** - //**right click**// on the file ''Install TeamViewer.bat'' and select <wrap em>Run as administrator</wrap>. The script will check to see if it is running as an Administrator, if it isn't running as an Administrator, the installation will stop.{{ :faq:screenshot_2024-03-27_at_3.06.16 pm.png?400 |}}\\ The Teamviewer Customised Host window should appear on your screen:{{ :faq:photo_2024-03-27_15-10-19.png?400 |}} <WRAP center round tip 60%> | 7. **Open** the folder you extracted |
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| | 8. **Run as administrator** - //**right click**// on the file ''Install TeamViewer.bat'' and select <wrap em>Run as administrator</wrap>. The script will check to see if it is running as an Administrator, if it isn't running as an Administrator, the installation will stop.{{ :faq:screenshot_2024-03-27_at_3.06.16 pm.png?400 |}}\\ The Teamviewer Customised Host window should appear on your screen:{{ :faq:photo_2024-03-27_15-10-19.png?400 |}} <WRAP center round tip 60%> |
| If the above window does not appear, the full installation has not completed. It definitely helps to run the batch (Install TeamViewer.bat) file with a reasonable internet connection. If the internet connection is not good enough, then some or all of the actions in the batch file will not be complete. If that happens, please uninstall TeamViewer and re-run the batch file (as Admin) when the internet connection is better. | If the above window does not appear, the full installation has not completed. It definitely helps to run the batch (Install TeamViewer.bat) file with a reasonable internet connection. If the internet connection is not good enough, then some or all of the actions in the batch file will not be complete. If that happens, please uninstall TeamViewer and re-run the batch file (as Admin) when the internet connection is better. |
| </WRAP> | </WRAP> |
| - **Notify mSupply Support** When you see this TeamViewer Host window, send us a message or email (on [[support@msupply.org.nz]]) and give us the <wrap em>computer name</wrap> that you gave the machine in step 4 above. Otherwise, the TeamViewer ID should also work (a screenshot is fine). We will then be able to confirm for you that the remote access is operational and ready for us to provide you remote support. | |
| | 9. **Notify mSupply Support** When you see this TeamViewer Host window, send us a message or email (on [[support@msupply.org.nz]]) and give us the <wrap em>computer name</wrap> that you gave the machine in step 4 above. Otherwise, the TeamViewer ID should also work (a screenshot is fine). We will then be able to confirm for you that the remote access is operational and ready for us to provide you remote support. |
| <WRAP center round tip 60%> | <WRAP center round tip 60%> |
| It is recommended to use Google Chrome as browser if you use teamviewer on web. It supports "WebClient" connection more than other browser | It is recommended to use Google Chrome as browser if you use teamviewer on web. It supports "WebClient" connection more than other browser |