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faq:how_to_re-set_msupply_client [2018/11/28 09:15] – Ujwal Khatry | faq:how_to_re-set_msupply_client [2021/05/10 10:49] – [Procedure] Gary Willetts | ||
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- | ====== How to re-set mSupply client ====== | + | ====== |
Over time, the mSupply client may not function as expected. There are a variety of reason for this. Bad network connection to the server may have corrupted critical files during transfer. | Over time, the mSupply client may not function as expected. There are a variety of reason for this. Bad network connection to the server may have corrupted critical files during transfer. | ||
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Below is an image of one of many symptoms that the user may notice. | Below is an image of one of many symptoms that the user may notice. | ||
- | {{: | + | {{ : |
- | ====== The Fix ====== | + | ===== Corrupted client configuration files ===== |
- | mSupply client generates and stores it's configuration in files and folders | + | <WRAP info center round 60%> |
+ | As part of the installation, | ||
+ | </ | ||
+ | |||
+ | mSupply client generates and stores it's configuration in files and folders. | ||
So let's assume that one of the files have been corrupted and that we need to delete them. | So let's assume that one of the files have been corrupted and that we need to delete them. | ||
- | On windows : Navigate to c: | + | ===== Procedure ===== |
- | Please note that the " | + | - Make sure the mSupply Client is not running. |
- | + | - On windows : Navigate to c: | |
- | {{: | + | |
+ | - Navigate to the “Roaming” section in : c: | ||
+ | * 4D | ||
+ | * mSupply {{: | ||
+ | - Finally Restart the mSupply Client. | ||
+ | \\ | ||
+ | \\ | ||
+ | | // Previous: | ||
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---- struct data ---- | ---- struct data ---- | ||
+ | pagestatus.status | ||
---- | ---- | ||