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faq:how_to_re-set_msupply_client [2019/10/16 20:03] – [24.01. How to re-set mSupply client] Emily Porrello | faq:how_to_re-set_msupply_client [2021/10/08 11:39] (current) – Gary Willetts | ||
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- | ====== | + | {{indexmenu_n> |
+ | ====== | ||
Over time, the mSupply client may not function as expected. There are a variety of reason for this. Bad network connection to the server may have corrupted critical files during transfer. | Over time, the mSupply client may not function as expected. There are a variety of reason for this. Bad network connection to the server may have corrupted critical files during transfer. | ||
Below is an image of one of many symptoms that the user may notice. | Below is an image of one of many symptoms that the user may notice. | ||
- | {{: | + | {{ : |
===== Corrupted client configuration files ===== | ===== Corrupted client configuration files ===== | ||
+ | <WRAP info center round 60%> | ||
+ | As part of the installation, | ||
+ | </ | ||
+ | |||
mSupply client generates and stores it's configuration in files and folders. | mSupply client generates and stores it's configuration in files and folders. | ||
So let's assume that one of the files have been corrupted and that we need to delete them. | So let's assume that one of the files have been corrupted and that we need to delete them. | ||
- | ===== Procedure: ===== | + | ===== Procedure ===== |
- Make sure the mSupply Client is not running. | - Make sure the mSupply Client is not running. | ||
- On windows : Navigate to c: | - On windows : Navigate to c: | ||
- | - Please note that the " | + | - Please note that the " |
- Navigate to the “Roaming” section in : c: | - Navigate to the “Roaming” section in : c: | ||
* 4D | * 4D | ||
- | * mSupply {{: | + | * mSupply {{ : |
- Finally Restart the mSupply Client. | - Finally Restart the mSupply Client. | ||
+ | \\ | ||
+ | \\ | ||
+ | | // Previous: | ||
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---- struct data ---- | ---- struct data ---- | ||
+ | pagestatus.status | ||
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