faq:how_to_re-set_msupply_client

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faq:how_to_re-set_msupply_client [2021/05/10 10:49] – [Procedure] Gary Willettsfaq:how_to_re-set_msupply_client [2021/10/08 11:35] – Gary Willetts
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-====== 27.01. How to re-set the mSupply client ====== +====== 28.01. How to re-set the mSupply client ======
 Over time, the mSupply client may not function as expected. There are a variety of reason for this. Bad network connection to the server may have corrupted critical files during transfer.  Unstable hardware may have shutdown un-gracefully or crashed damaging files. There may have been a virus issue. Over time, the mSupply client may not function as expected. There are a variety of reason for this. Bad network connection to the server may have corrupted critical files during transfer.  Unstable hardware may have shutdown un-gracefully or crashed damaging files. There may have been a virus issue.
  
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   - Make sure the mSupply Client is not running.  If it is running, quit out of it.   - Make sure the mSupply Client is not running.  If it is running, quit out of it.
   - On windows : Navigate to c:\Users\**SomeUser**\AppData\Local, Then delete the “mSupply” folder.  Note:  **SomeUser** will be the Windows account name.  In the example here, the Windows account name is **Sussol**.   - On windows : Navigate to c:\Users\**SomeUser**\AppData\Local, Then delete the “mSupply” folder.  Note:  **SomeUser** will be the Windows account name.  In the example here, the Windows account name is **Sussol**.
-  - Please note that the "AppData"  folder may be hidden, so enable your file explorer to view hidden files / folders. {{:faq:appdata_local.png}}+  - Please note that the "AppData"  folder may be hidden, so enable your file explorer to view hidden files / folders. {{ :faq:appdata_local.png?900 }}
   - Navigate to the “Roaming” section in : c:\Users\**SomeUser**\AppData\Roaming and delete the following folders :   - Navigate to the “Roaming” section in : c:\Users\**SomeUser**\AppData\Roaming and delete the following folders :
     * 4D     * 4D
-    * mSupply {{:faq:msupply_client_remote.png}}+    * mSupply {{ :faq:msupply_client_remote.png?900 }}
   - Finally Restart the mSupply Client.   - Finally Restart the mSupply Client.
  
  • Last modified: 2021/10/08 11:39
  • by Gary Willetts