faq:how_to_remove_stock_lines_that_have_0_available

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faq:how_to_remove_stock_lines_that_have_0_available [2019/10/16 13:45] – [How to remove stock lines that have ‘0’ available] Emily Porrellofaq:how_to_remove_stock_lines_that_have_0_available [2021/10/08 11:40] (current) – Gary Willetts
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-{{indexmenu_n>20}} +{{indexmenu_n>40}} 
-====== 24.04. How to remove stock lines that have ‘0’ available ====== +====== 28.04. How to remove stock lines that have ‘0’ available ======
 Occasionally users will come across stock lines in mSupply that cannot be removed easily. It almost like you have stock but you cannot carry our stock take or inventory adjustment to reduce the stock level to zero.  Occasionally users will come across stock lines in mSupply that cannot be removed easily. It almost like you have stock but you cannot carry our stock take or inventory adjustment to reduce the stock level to zero. 
  
 Below are two examples : Below are two examples :
  
-{{:faq:para_500_with_reserved_mod.png|}}+{{ :faq:para_500_with_reserved_mod.png?600 |}}
  
 Above we have Paracetamol 500mg where for the highlighted batch ( red square ) we have a total of 100 but available is 0. This means that 100 in stock but all of this has be reserved for a customer.  Above we have Paracetamol 500mg where for the highlighted batch ( red square ) we have a total of 100 but available is 0. This means that 100 in stock but all of this has be reserved for a customer. 
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 Below is another example : Below is another example :
  
-{{:faq:amox_250_with_reserved_mod.png|}}+{{ :faq:amox_250_with_reserved_mod.png?600 |}}
  
 For Amoxycillin 250mg we have 92 in total and 42 available. This means that we have 92 - 42 = 50 reserved for customers. For Amoxycillin 250mg we have 92 in total and 42 available. This means that we have 92 - 42 = 50 reserved for customers.
  
-====== Handling reserved stock ====== 
  
 +====== Handling reserved stock ======
 Customer invoices that are of status "nw" or "sg" will end up reserving stock. This theoretically means that you have the stock but it cannot be used as it has been reserved by the invoices.  Customer invoices that are of status "nw" or "sg" will end up reserving stock. This theoretically means that you have the stock but it cannot be used as it has been reserved by the invoices. 
  
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 So search for customer or prescription that are of "nw" status. Follow the image below. Do customer > Show invoices...  or patient > Show Prescriptions... So search for customer or prescription that are of "nw" status. Follow the image below. Do customer > Show invoices...  or patient > Show Prescriptions...
  
-{{:faq:status_nw_serach_mod.png|}}+{{ :faq:status_nw_serach_mod.png |}}
  
 Search for "Status" equal to "nw" as above.  Search for "Status" equal to "nw" as above. 
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 Now repeat similar for "sg" type invoices : Now repeat similar for "sg" type invoices :
  
-{{:faq:status_sg_serach_mod.png|}}+{{ :faq:status_sg_serach_mod.png |}}
    
  
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 Your search for "nw" or "sg" invoice may result is the list below. Your search for "nw" or "sg" invoice may result is the list below.
  
-{{:faq:sg_invoice_list_mod.png|}}+{{ :faq:sg_invoice_list_mod.png?600 |}}
  
 Note the highlighted "Status" column Note the highlighted "Status" column
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 Your job is now to review each invoice and to either **"confirm"** them or to delete them. Theses invoices may no longer be valid, you have to decide on this.  Your job is now to review each invoice and to either **"confirm"** them or to delete them. Theses invoices may no longer be valid, you have to decide on this. 
  
-====== Confirming a invoice ====== 
- 
-Just incase, if you don't know this, then this is how you confirm the invoice. 
- 
-{{:faq:sg_invoice_mod.png|}} 
  
-Note the status detail. We want this to show "cn" and not "nw" or "sg" +====== Confirming an invoice ====== 
-Hit the **"confirm"** truck.+To confirm a customer invoice, open it and click on the **Confirm** button:
  
-For prescription, you won't see the **"confirm"** truck, simply review and click "OK" to close the prescription and mSupply will automatically confirm. For prescription, you will be facing "nw" invoices.+{{ :faq:sg_invoice_mod.png?600 |}}
  
-====== The Result ====== +Note the status detail. This will show //cn// when the invoice is confirmed, not //nw// or //sg//. The **Confirm** button will not be shown if the invoice is already confirmed.
-Once all the "sg" and "nw" invoices are processed, then your stock figures should update and they shouldn't be any stock that has been held as reserve.+
  
-Below the images should speak for themselves. Please compare the image below with the ones above at the start of this topic.+For prescriptions, you won't see the **Confirm** button because they are automatically confirmed when you close them by clicking on the **OK** button.
  
-Paracetamol 500mg :  +====== The result ====== 
-{{:faq:para_500_no_reserve_mod.png|}}+Once all the "sg" and "nw" invoices are processed, then your stock figures will update and they shouldn't be any stock that has been held as reserve.
  
 +Below the images should speak for themselves - the //Total packs// matches the //Available packs//. Please compare the image below with the ones above at the start of this topic.
  
-Amoxycillin 250mg :+**Paracetamol 500mg:** 
 +{{ :faq:para_500_no_reserve_mod.png?600 |}}
  
-{{:faq:amox_250_no_reserve_mod.png|}}+**Amoxycillin 250mg:** 
 +{{ :faq:amox_250_no_reserve_mod.png?600 |}}
  
  
-// Previous: [[faq:why_is_my_stock_balance_negative|Why Is My Stock Balance Showing Negative?]]     Next: [[faq:how_to_correct_packsize|FAQ: How to Correct Wrong Pack Sizes]]//+\\ 
 +\\ 
 +|  //  Previous:  **[[faq:why_is_my_stock_balance_negative]]** | | Next: **[[faq:what_do_i_need_to_setup_msupply_mobile_on_a_tablet]]** //  |
 ---- struct data ---- ---- struct data ----
 +pagestatus.status    : 
 ---- ----
  
  • Last modified: 2019/10/16 13:45
  • by Emily Porrello