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faq:install_remote_support_software [2021/09/17 01:58] – [Installing the TeamViewer Host customised for mSupply] Nick Pendergrast | faq:install_remote_support_software [2024/03/27 02:18] – Kahn Wynyard | ||
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- | ====== | + | {{indexmenu_n> |
+ | ====== | ||
Over the years we have used a number of applications for providing remote support to clients. | Over the years we have used a number of applications for providing remote support to clients. | ||
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===== Installing the TeamViewer Host customised for mSupply ===== | ===== Installing the TeamViewer Host customised for mSupply ===== | ||
- | - **Uninstall** - if TeamViewer is already installed on the machine you will need to uninstall it. | + | - **Uninstall** - if TeamViewer is already installed on the machine you may need to uninstall it. |
- | - **Change the Computer Name** to something meaningful <wrap em> | + | - **Change the Computer Name** to something meaningful <wrap em> |
+ | - | ||
+ | The TeamViewer Host module appears to only use the first <wrap em> | ||
+ | </ | ||
* To change the computer name in Windows go to: **Control Panel > System and Security > System > Advanced system settings > Computer Name > Change...** | * To change the computer name in Windows go to: **Control Panel > System and Security > System > Advanced system settings > Computer Name > Change...** | ||
* //Note that the Computer description is NOT the Computer Name// | * //Note that the Computer description is NOT the Computer Name// | ||
- | - **Download** and save the zip file at the following link https:// | + | - **Download** and save the zip file at the following link https:// |
- | - **Extract** the files from the Teamviewer_Support_deployment.zip file onto the host computer{{ :faq:tv_installation_file-2020-07-20.png?400 |}} | + | - **Extract** the files from the Teamviewer Deployment March 2024.zip file onto the host computer. |
+ | {{ :faq:screenshot_2024-03-27_at_3.01.34 pm.png?300 |}} | ||
- **Open** the folder you saved the three files to | - **Open** the folder you saved the three files to | ||
- | - **Run as administrator** - //**right click**// on the file '' | + | - **Run as administrator** - //**right click**// on the file '' |
- | * Note: you must chose to " | + | If the above window does not appear, the full installation has not completed. |
- | {{ :faq:runasadministrator.png?400 |}} | + | </ |
- | * The Teamviewer Customised Host window should appear on your screen:{{ :faq:tv_custom_host_window.png?600 |}} <WRAP center round tip> If the above window does not appear, the full installation has not completed. | + | - **Notify mSupply Support** When you see this TeamViewer Host window, send us a message or email (on [[support@msupply.org.nz]]) and give us the <wrap em> |
+ | <WRAP center round tip 60%> | ||
+ | It is recommended to use Google Chrome as browser if you use teamviewer on web. It supports " | ||
</ | </ | ||
- | - **Notify Sussol** When you see this TeamViewer Host window, send us a message or email (on [[support@msupply.org.nz]]) and give us the computer name that you gave the machine in step 4 above. | ||
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---- struct data ---- | ---- struct data ---- | ||
pagestatus.status | pagestatus.status | ||
---- | ---- | ||