faq:install_remote_support_software

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faq:install_remote_support_software [2022/03/09 08:32] – [Installing the TeamViewer Host customised for mSupply] Rachana Kunwarfaq:install_remote_support_software [2024/01/05 06:46] – [Installing the TeamViewer Host customised for mSupply] Ujwal Khatry
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     * To change the computer name in Windows go to: **Control Panel > System and Security > System > Advanced system settings > Computer Name > Change...**     * To change the computer name in Windows go to: **Control Panel > System and Security > System > Advanced system settings > Computer Name > Change...**
     * //Note that the Computer description is NOT the Computer Name//     * //Note that the Computer description is NOT the Computer Name//
-  - **Download** and save the zip file at the following link https://www.msupply.org.nz/files/Teamviewer/Teamviewer_mSupply_deployment_2021.05.27.zip+  - **Download** and save the zip file at the following link  https://www.msupply.org.nz/files/TeamViewer_mSupply_Deployment_Janurary_2024.zip
   - **Extract** the files from the Teamviewer_Support_deployment.zip file onto the host computer{{ :faq:tv_installation_file-2020-07-20.png?400 |}}   - **Extract** the files from the Teamviewer_Support_deployment.zip file onto the host computer{{ :faq:tv_installation_file-2020-07-20.png?400 |}}
   - **Open** the folder you saved the three files to   - **Open** the folder you saved the three files to
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 If the above window does not appear, the full installation has not completed.  It definitely helps to run the batch (Install in New - RUN AS ADMIN.bat) file with a reasonable internet connection.  If the internet connection is not good enough, then some or all of the actions in the batch file will not complete.  If that happens, please re-run the batch file (as Admin) when the internet connection is better. If the above window does not appear, the full installation has not completed.  It definitely helps to run the batch (Install in New - RUN AS ADMIN.bat) file with a reasonable internet connection.  If the internet connection is not good enough, then some or all of the actions in the batch file will not complete.  If that happens, please re-run the batch file (as Admin) when the internet connection is better.
 </WRAP> </WRAP>
-  - **Notify Sussol** When you see this TeamViewer Host window, send us a message or email (on [[support@msupply.org.nz]]) and give us the computer name that you gave the machine in step 4 above.  Otherwise, the TeamViewer ID should also work (a screenshot is fine).  We will then be able to confirm for you that the remote access is operational and ready for us to provide you remote support. +  - **Notify mSupply Support** When you see this TeamViewer Host window, send us a message or email (on [[support@msupply.org.nz]]) and give us the <wrap em>computer name</wrap> that you gave the machine in step 4 above.  Otherwise, the TeamViewer ID should also work (a screenshot is fine).  We will then be able to confirm for you that the remote access is operational and ready for us to provide you remote support. 
-  - **Recommendation Browser** : <WRAP center round tip 60%>+<WRAP center round tip 60%>
 It is recommended to use Google Chrome as browser if you use teamviewer on web. It supports "WebClient" connection more than other browser It is recommended to use Google Chrome as browser if you use teamviewer on web. It supports "WebClient" connection more than other browser
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-|  //  Previous:  **[[faq:how_to_re-set_msupply_client|]]** | | Next: **[[faq:why_is_my_stock_balance_negative|]]** //  | 
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  • Last modified: 2024/03/27 04:12
  • by Nick Pendergrast