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| faq:install_remote_support_software [2025/12/18 05:08] – old revision restored (2025/12/10 19:36) Kahn Wynyard | faq:install_remote_support_software [2025/12/18 22:56] (current) – Kahn Wynyard |
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| - **Uninstall** - if TeamViewer is already installed on the machine, it is safest to uninstall it. | - **Uninstall** - if TeamViewer is already installed on the machine, it is safest to uninstall it. |
| - **Change the Computer Name** to something meaningful <wrap em>before</wrap> installing TeamViewer. Using a name that reflects the site and / or user would be helpful. e.g. ''Auckland - Grafton Pharmacy'' - this is what the machine will show up as on our internal directory.<WRAP center round important 60%> The TeamViewer Host module appears to only use the first <wrap em>15</wrap> characters of the name. If you are connecting several computers, make sure that the first 15 characters are unique for each computer.</WRAP>\\ To change the computer name in Windows go to: **Control Panel > System and Security > System > Advanced system settings > Computer Name > Change...**<WRAP center round important 60%> Computer description is NOT the Computer Name </WRAP> | - **Change the Computer Name** to something meaningful <wrap em>before</wrap> installing TeamViewer. Using a name that reflects the site and / or user would be helpful. e.g. ''Auckland - Grafton Pharmacy'' - this is what the machine will show up as on our internal directory.<WRAP center round important 60%> The TeamViewer Host module appears to only use the first <wrap em>15</wrap> characters of the name. If you are connecting several computers, make sure that the first 15 characters are unique for each computer.</WRAP>\\ To change the computer name in Windows go to: **Control Panel > System and Security > System > Advanced system settings > Computer Name > Change...**<WRAP center round important 60%> Computer description is NOT the Computer Name </WRAP> |
| - **Download** and save the zip file at the following link https://www.msupply.org.nz/files/Teamviewer/TeamViewer%20Deployment%20November%202025.zip | - **Download** and save the zip file at the following link https://www.msupply.org.nz/files/Teamviewer/TeamViewer%20Deployment%20December%202025.zip |
| - **Extract** the files from the TeamViewer Deployment .zip file onto the host computer. {{ :faq:screenshot_2024-03-27_at_3.01.34 pm.png?300 |}} | - **Extract** the files from the TeamViewer Deployment .zip file onto the host computer. {{ .:pasted:20251218-225353.png?300 |}} |
| - **Open** the folder you extracted | - **Open** the folder you extracted |
| - **Run as administrator** - //**right click**// on the file ''Install TeamViewer.bat'' and select <wrap em>Run as administrator</wrap>. The script will check to see if it is running as an Administrator, if it isn't running as an Administrator, the installation will stop.{{ :faq:screenshot_2024-03-27_at_3.06.16 pm.png?400 |}}\\ The Teamviewer Customised Host window should appear on your screen:{{ :faq:photo_2024-03-27_15-10-19.png?400 |}} <WRAP center round tip 60%>\\ If the above window does not appear, the full installation has not completed. It definitely helps to run the batch (Install TeamViewer.bat) file with a reasonable internet connection. If the internet connection is not good enough, then some or all of the actions in the batch file will not be complete. If that happens, please uninstall TeamViewer and re-run the batch file (as Admin) when the internet connection is better.\\ </WRAP> | - **Run as administrator** - //**right click**// on the file ''Install TeamViewer.bat'' and select <wrap em>Run as administrator</wrap>. The script will check to see if it is running as an Administrator, if it isn't running as an Administrator, the installation will stop. If TeamViewer is already installed, you can try and use ''Assign TeamViewer.bat'' instead. {{ :faq:screenshot_2024-03-27_at_3.06.16 pm.png?400 |}}\\ The Teamviewer Customised Host window should appear on your screen:{{ :faq:photo_2024-03-27_15-10-19.png?400 |}} <WRAP center round tip 60%>\\ If the above window does not appear, the full installation has not completed. It definitely helps to run the batch (Install TeamViewer.bat) file with a reasonable internet connection. If the internet connection is not good enough, then some or all of the actions in the batch file will not be complete. If that happens, please uninstall TeamViewer and re-run the batch file (as Admin) when the internet connection is better.\\ </WRAP> |
| - **Notify mSupply Support** When you see this TeamViewer Host window, send us a message or email (on [[support@msupply.org.nz]]) and give us the <wrap em>computer name</wrap> that you gave the machine in step 4 above. Otherwise, the TeamViewer ID should also work (a screenshot is fine). We will then be able to confirm for you that the remote access is operational and ready for us to provide you remote support. | - **Notify mSupply Support** When you see this TeamViewer Host window, send us a message or email (on [[support@msupply.org.nz]]) and give us the <wrap em>computer name</wrap> that you gave the machine in step 4 above. Otherwise, the TeamViewer ID should also work (a screenshot is fine). We will then be able to confirm for you that the remote access is operational and ready for us to provide you remote support. |
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