This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision | |
| faq:install_remote_support_software [2026/04/01 20:47] – Kahn Wynyard | faq:install_remote_support_software [2026/04/01 20:50] (current) – [Installing the TeamViewer Host customised for mSupply] Kahn Wynyard |
|---|
| - **Open** the folder you extracted | - **Open** the folder you extracted |
| - **Run as administrator** - //**right click**// on the file ''Install TeamViewer.bat'' and select <wrap em>Run as administrator</wrap>. The script will check to see if it is running as an Administrator, if it isn't running as an Administrator, the installation will stop. If TeamViewer is already installed, you can try and use ''Assign TeamViewer.bat'' instead. {{ :faq:screenshot_2024-03-27_at_3.06.16 pm.png?400 |}}\\ The Teamviewer Customised Host window should appear on your screen:{{ :faq:photo_2024-03-27_15-10-19.png?400 |}} <WRAP center round tip 60%>\\ If the above window does not appear, the full installation has not completed. It definitely helps to run the batch (Install TeamViewer.bat) file with a reasonable internet connection. If the internet connection is not good enough, then some or all of the actions in the batch file will not be complete. If that happens, please uninstall TeamViewer and re-run the batch file (as Admin) when the internet connection is better.\\ </WRAP> | - **Run as administrator** - //**right click**// on the file ''Install TeamViewer.bat'' and select <wrap em>Run as administrator</wrap>. The script will check to see if it is running as an Administrator, if it isn't running as an Administrator, the installation will stop. If TeamViewer is already installed, you can try and use ''Assign TeamViewer.bat'' instead. {{ :faq:screenshot_2024-03-27_at_3.06.16 pm.png?400 |}}\\ The Teamviewer Customised Host window should appear on your screen:{{ :faq:photo_2024-03-27_15-10-19.png?400 |}} <WRAP center round tip 60%>\\ If the above window does not appear, the full installation has not completed. It definitely helps to run the batch (Install TeamViewer.bat) file with a reasonable internet connection. If the internet connection is not good enough, then some or all of the actions in the batch file will not be complete. If that happens, please uninstall TeamViewer and re-run the batch file (as Admin) when the internet connection is better.\\ </WRAP> |
| - **Notify mSupply Support** When you see this TeamViewer Host window, send us a message or email (on [[support@msupply.org.nz]]) and give us the <wrap em>computer name</wrap> that you gave the machine in step 4 above. Otherwise, the TeamViewer ID should also work (a screenshot is fine). We will then be able to confirm for you that the remote access is operational and ready for us to provide you remote support. | - **Notify mSupply Support** by message or email (on [[support@msupply.org.nz]]) and give us the <wrap em>computer name</wrap> of your computer (If using our custom TeamViewer installer). Otherwise, the TeamViewer ID should also work (a screenshot is fine). We will then be able to confirm for you that the remote access is operational and ready for us to provide you remote support. |
| ---- struct data ---- | ---- struct data ---- |
| pagestatus.status : | pagestatus.status : |
| ---- | ---- |
| |