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--- faq:install_remote_support_software [2021/06/03 21:45] – Nick Pendergrast
+++ faq:install_remote_support_software [2024/03/27 04:12] (current) – [Installing the TeamViewer Host customised for mSupply] Nick Pendergrast
@@ Line 1: / Line 1: @@
-====== 27.02. Remote support - installing TeamViewer ======
+{{indexmenu_n>20}}
+====== 28.02. Remote support - installing TeamViewer ======
 Over the years we have used a number of applications for providing remote support to clients.  As of writing this (January 2020) TeamViewer is the software that we use.
@@ Line 6: / Line 6: @@
 ===== Installing the TeamViewer Host customised for mSupply =====
-  - **Uninstall** - if TeamViewer is already installed on the machine you will need to uninstall it.
+. **Uninstall** - if TeamViewer is already installed on the machine you may need to uninstall it.
-  - **Change the Computer Name** to something meaningful <wrap em>before</wrap> installing TeamViewer.  Use a name that reflects the site and / or user would be useful. e.g. ''Auckland - Grafton Pharmacy'' - this is what the machine will show up as on our international directory.
-    * To change the computer name in Windows go to: **Control Panel > System and Security > System > Advanced system settings > Computer Name > Change...**
+. **Change the Computer Name** to something meaningful <wrap em>before</wrap> installing TeamViewer.  Using a name that reflects the site and / or user would be helpful. e.g. ''Auckland - Grafton Pharmacy'' - this is what the machine will show up as on our international directory.
-    * //Note that the Computer description is NOT the Computer Name//
+<WRAP center round important 60%>
-  - **Download** and save the zip file at the following link https://www.msupply.org.nz/files/Teamviewer/Teamviewer_mSupply_deployment_2021.05.27.zip
+The TeamViewer Host module appears to only use the first <wrap em>15</wrap> characters of the name.  If you are connecting several computers, make sure that the first 15 characters are unique for each computer.
-  - **Extract** the files from the Teamviewer_Support_deployment.zip file onto the host computer{{ :faq:tv_installation_file-2020-07-20.png?400 |}}
-  - **Open** the folder you saved the three files to
-  - **Run as administrator** - //**right click**// on the file ''Install in New - RUN AS ADMIN.bat'' and select <wrap em>Run as administrator</wrap>
-    * Note: you must chose to "Run as administrator" for this to work properly, even if you are already logged on to the computer as an administrator.
-{{ :faq:runasadministrator.png?400 |}}
-    * The Teamviewer Customised Host window should appear on your screen:{{ :faq:tv_custom_host_window.png?600 |}} <WRAP center round tip> If the above window does not appear, the full installation has not completed.  It definitely helps to run the batch (Install in New - RUN AS ADMIN.bat) file with a reasonable internet connection.  If the internet connection is not good enough, then some or all of the actions in the batch file will not complete.  If that happens, please re-run the batch file (as Admin) when the internet connection is better.
 </WRAP>
-  - **Notify Sussol** When you see this TeamViewer Host window, send us a message or email (on [[support@msupply.org.nz]]) and give us the computer name that you gave the machine in step 4 above.  Otherwise, the TeamViewer ID should also work (a screenshot is fine).  We will then be able to confirm for you that the remote access is operational and ready for us to provide you remote support.
+. To change the computer name in Windows go to: **Control Panel > System and Security > System > Advanced system settings > Computer Name > Change...**
-|  //  Previous:  **[[faq:how_to_re-set_msupply_client|]]** | | Next: **[[faq:why_is_my_stock_balance_negative|]]** //  |
+. //Note that the Computer description is NOT the Computer Name//
+. **Download** and save the zip file at the following link  https://www.msupply.org.nz/files/Teamviewer/TeamViewer%20Deployment%20March%202024.zip
+. **Extract** the files from the Teamviewer Deployment March 2024.zip file onto the host computer.
+{{ :faq:screenshot_2024-03-27_at_3.01.34 pm.png?300 |}}
+. **Open** the folder you extracted
+. **Run as administrator** - //**right click**// on the file ''Install TeamViewer.bat'' and select <wrap em>Run as administrator</wrap>. The script will check to see if it is running as an Administrator, if it isn't running as an Administrator, the installation will stop.{{ :faq:screenshot_2024-03-27_at_3.06.16 pm.png?400 |}}\\  The Teamviewer Customised Host window should appear on your screen:{{ :faq:photo_2024-03-27_15-10-19.png?400 |}} <WRAP center round tip 60%>
+If the above window does not appear, the full installation has not completed.  It definitely helps to run the batch (Install TeamViewer.bat) file with a reasonable internet connection.  If the internet connection is not good enough, then some or all of the actions in the batch file will not be complete.  If that happens, please uninstall TeamViewer and re-run the batch file (as Admin) when the internet connection is better.
+</WRAP>
+. **Notify mSupply Support** When you see this TeamViewer Host window, send us a message or email (on [[support@msupply.org.nz]]) and give us the <wrap em>computer name</wrap> that you gave the machine in step 4 above.  Otherwise, the TeamViewer ID should also work (a screenshot is fine).  We will then be able to confirm for you that the remote access is operational and ready for us to provide you remote support.
+<WRAP center round tip 60%>
+It is recommended to use Google Chrome as browser if you use teamviewer on web. It supports "WebClient" connection more than other browser
+</WRAP>
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