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| faq:why_is_my_stock_on_hold [2018/03/22 05:38] – PNG user | faq:why_is_my_stock_on_hold [2021/10/08 11:41] (current) – Gary Willetts |
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| ====== Why is my stock on hold? ====== | ====== 28.06. Why is my stock on hold? ====== |
| | There are a number of reasons why stock can be **On hold**. This stock will be included in any stocktakes, but cannot be issued by mSupply. Depending on the reason, there will be different actions required to issue the stock: |
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| There are a number of reasons why stock can be **On hold**, and therefore cannot be issued by mSupply. Depending on the reason, there will be different things that need to be done to allow you to issue the stock. | * The **Item** is **On hold** - refer [[items:item_basics#general|About items, Tabs on the Item Details Window, The General tab]] |
| | * mSupply will allow you to manage this stock, but it will not allow you to select this item for issue. To issue stock, you will need to take the **Item** off hold. |
| - The **Item** is **On hold** - refer [[items:item_basics#general|About items, Tabs on the Item Details Window, The General tab]] | * The **Stock line** is **On hold** - refer [[issuing_goods:issuing_goods_customer_invoice#lines_on_hold|Issuing goods to a customer (customer invoices), Adding lines to an invoice, Selecting from Item Lines, Lines on Hold]] for an explanation and instructions on how to change the hold status of the **stock line**. |
| - The **Stock line** is **On hold** - refer [[issuing_goods:issuing_goods_customer_invoice#lines_on_hold|Issuing goods to a customer (customer invoices), Adding lines to an invoice, Selecting from Item Lines, Lines on Hold]] | * The **Location** is **On hold** - refer [[items:item_locations#general_tab|Locations and location types, Adding a location, General tab]] for an explanation and instructions on how to change the hold status of the **location**. |
| - The **Location** is **On hold** - refer [[items:item_locations#general_tab|Locations and location types, Adding a location, General tab]] | |
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| ===== Location ===== | |
| Setting the location **On hold** will prevent any stock from being issued from that location. This is particularly useful if: | |
| * The stock needs to be kept from being issued until some inspection / approval. | |
| * The stock is a bulk quantity with the same expiry date as another stock line, and you want mSupply to suggest issuing from the other stock line. | |
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| If you want to make the stock in an **On hold** location available for issue, then there are two options: | |
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| Move the stock in that location to another location that is not **On hold** | |
| Remove the **On hold** status of the location | |
| Steps: | |
| - Find the Location of the Item on Hold | |
| - Items>Show Locations>Search the location | |
| - Double Click on the searched Location | |
| - Uncheck the Hold button. | |
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| {{:faq:on_hold.png?600|Uncheck Hold}} | |
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| | | // Previous: **[[faq:what_do_i_need_to_setup_msupply_mobile_on_a_tablet]]** | | Next: **[[faq:how_to_correct_packsize]]** // | |
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