Differences

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--- troubleshooting:rdpdarkscreenfix [2026/10/01 12:24] – [The Fix] Ujwal Khatry
+++ troubleshooting:rdpdarkscreenfix [2026/10/01 12:30] (current) – Ujwal Khatry
@@ Line 1: / Line 1: @@
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-====== 32.02. When confronted with a dark window screen during a RDP or Teamviewer seesion =====
+====== 32.02. When confronted with a dark screen during an RDP or TeamViewer session =====
-Occasionally RDP and Teamviewer users will notice a `Black Dark` window screen when accessing the Windows server or even on Windows 11.
+Occasionally, RDP and TeamViewer users will see a black screen when accessing a Windows server, or even on Windows 11.
-You may often notice that the server is responsive to external users, but the desktop is unusable with non of the programs being displayed. i.e the mSupply web url may still be responsive for external users.
+The server often still responds to external users, but the desktop is unusable and none of the programs are displayed. For example, the mSupply web URL may still work for external users.
-We assume that the session for the logged in user has been disturbed and it is a Windows issue.
+We assume the logged-in user's session has been disrupted and that this is a Windows issue.
 ====== The Fix ======
-Follow the steps below to by pass the `Black Dark` window screen.
+Follow the steps below to get past the black screen:
-  * Login and view the dark screen
+  * Log in and view the black screen.
-  * Click on `Control + Alt + Delete` on the keyboard or on Teamviewer send this Key combination.
+  * Press Ctrl + Alt + Delete on the keyboard, or send this key combination from TeamViewer.
-  * Get the emergency windows option as shown below.
+  * The Windows security options screen will appear, as shown below.
-  * Simply `Sign out` from the current logged in session.
+  * Select Sign out to end the current session.
-  * Then Sign back and the Desktop should appear normal.
+  * Sign back in, and the desktop should appear normal.
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