If the client is unable to connect to the server, it is quite possible that the mSupply Server Service is not running.
You can check by going into Control Panel>Administrative Tools>Services
Look for the service named 4D. The status should be “running” or “started” and it should be set to automatic.
If it is not running or started you can click the play button above the list of services while you have 4D highlighted. The status should now read “running” or “Started”. If it doesn't please contact mSupply Support for help. support@msupply.org.nz
If, on a sync satellite client, the number of sync records stays static, or continues to grow over a significant period (hours), then sync between the (Sync Satellite server to the sync Primary server) has stalled.
A probable reason for this is that the Sync Satellite server can not connect to the sync Primary server. You can check this by checking the logs (Special > View log…):
There are a number of possible reasons for this:
orgname.msupply.org
. However, this domain name will be mapped to an IP address that should be static. If the ip address of the Sync Primary is different to what the domain name server maps it to, then sync will fail. To confirm this:ipconfig
.nslookup orgname.msupply.org
. Compare the reported ip addresses.https://myserver.msupply.org/sync/
.https://myserver.msupply.org/sync/
:
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