admin:server_troubleshooting

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admin:server_troubleshooting [2018/08/27 03:16] – [mSupply Client software can not see the mSupply Server?] markadmin:server_troubleshooting [2021/10/08 11:14] (current) Gary Willetts
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-{{indexmenu_n>150}} +{{indexmenu_n>197}} 
-====== Server troubleshooting ====== +====== 25.20. Server troubleshooting ======
 ===== Service not running ===== ===== Service not running =====
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 If the client is unable to connect to the server, it is quite possible that the mSupply Server Service is not running. If the client is unable to connect to the server, it is quite possible that the mSupply Server Service is not running.
  
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 {{ :admin:check_services.png?1000 |}} {{ :admin:check_services.png?1000 |}}
  
-Look for the service named 4D. THe status should be "running" or "started" and it should be set to automatic.+Look for the service named 4D. The status should be "running" or "started" and it should be set to automatic.
  
 {{ :admin:services.png?1000 |}} {{ :admin:services.png?1000 |}}
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 ===== mSupply Client software can not see the mSupply Server? ==== ===== mSupply Client software can not see the mSupply Server? ====
  
-Refer [[admin:server_installation#msupply_client_software_can_not_see_the_msupply_server | mSupply Client software can not see the mSupply Server?]]+Refer [[admin:server_installation_3#msupply_client_software_cannot_see_the_msupply_server | mSupply Client software can not see the mSupply Server?]]
  
 ===== Sync not working ===== ===== Sync not working =====
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     * If the web page responds with a firewall or proxy error message, then the firewall / proxy server needs to be configured to allow access from the Primary secondary server to ''https://myserver.msupply.org/sync/'':  /*{{ :admin:router_or_proxy_error_message.png |Router or Proxy error message}}*/     * If the web page responds with a firewall or proxy error message, then the firewall / proxy server needs to be configured to allow access from the Primary secondary server to ''https://myserver.msupply.org/sync/'':  /*{{ :admin:router_or_proxy_error_message.png |Router or Proxy error message}}*/
  
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 +|  //  Previous:  **[[admin:the_log]]** | | Next: **[[admin:updating]]** //  |
  
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-// Previous: [[admin:the_log|The Log]]     Next: [[admin:updating|The Help Menu]]// 
 ---- struct data ---- ---- struct data ----
 +pagestatus.status    : 
 ---- ----
  
  • Last modified: 2018/08/27 03:16
  • by mark