help:support_and_uptodate

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help:support_and_uptodate [2019/09/20 22:15] – ↷ Page moved from faq:support_and_uptodate to help:support_and_uptodate louhelp:support_and_uptodate [2021/10/08 11:33] (current) – Gary Willetts
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-====== 23.02. Support and mSupply Up-to-date Program ====== +{{indexmenu_n>10}} 
- +====== 27.01. Support and mSupply Up-to-Date program ====== 
-This page explains what is covered by our support and mSupply Up-to-date program charges.+This page explains what is covered by our support and mSupply Up-to-Date program charges.
 Please note that both charges are __optional__ Please note that both charges are __optional__
  
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 We also offer We also offer
-  * Remote access using Teamviewer - refer [[admin:server_installation#install_remote_support_software|Install Remote Support software]]+  * Remote access using Teamviewer - refer [[admin:server_installation_2#install_remote_support_software|Install Remote Support software]]
   * With your permission:   * With your permission:
     * Unattended access to your server     * Unattended access to your server
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   * We aim to give a first response to all support requests within 4 working hours, using working hours in Nepal (10am-6pm Nepal time). In reality we have much longer working hours, and are therefore able to respond outside Nepal working hours, because of our offices in New Zealand and staff in the UK.   * We aim to give a first response to all support requests within 4 working hours, using working hours in Nepal (10am-6pm Nepal time). In reality we have much longer working hours, and are therefore able to respond outside Nepal working hours, because of our offices in New Zealand and staff in the UK.
  
-===== mSupply Up-to-date Program ===== +===== mSupply Up-to-Date program ===== 
-Our Up-to-date Program provides you with the latest versions of mSupply for a fixed yearly fee.\\+Our Up-to-Date program provides you with the latest versions of mSupply for a fixed yearly fee.\\
 New versions include: New versions include:
   * Updates to the underlying database system that provide compatibility with new versions of Windows and MacOS as they are released.   * Updates to the underlying database system that provide compatibility with new versions of Windows and MacOS as they are released.
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   * Bug fixes   * Bug fixes
  
-Members of our mSupply up-to-date program have their feature requests treated with priority. If these features are applicable to a wide user base they are often included for no extra charge. +Members of our mSupply Up-to-Date program have their feature requests treated with priority. If these features are applicable to a wide user base they are often included for no extra charge.
  
  
 +\\
 +\\
 +|  //  Previous:  **[[:help]]** | | Next: **[[help:support_portal]]** //  |
 ---- struct data ---- ---- struct data ----
 +pagestatus.status    : 
 ---- ----
  
  • Last modified: 2019/09/20 22:15
  • by lou