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admin:server_troubleshooting [2017/07/20 00:44] – rozanna | admin:server_troubleshooting [2020/12/01 12:06] – Fix broken link Adrian Boone | ||
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- | {{indexmenu_n> | + | {{indexmenu_n> |
- | ====== Server troubleshooting ====== | + | ====== |
- | If the server does not appear | + | ===== Service not running ===== |
+ | |||
+ | If the client is unable | ||
You can check by going into Control Panel> | You can check by going into Control Panel> | ||
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{{ : | {{ : | ||
- | Look for the service named 4D. THe status should be " | + | Look for the service named 4D. The status should be " |
{{ : | {{ : | ||
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If it doesn' | If it doesn' | ||
- | // Previous: [[admin: | + | ===== mSupply Client software can not see the mSupply Server? ==== |
+ | |||
+ | Refer [[admin: | ||
+ | |||
+ | ===== Sync not working ===== | ||
+ | |||
+ | If, on a sync satellite client, the number of sync records stays static, or continues to grow over a significant period (hours), then sync between the (Sync Satellite server to the sync Primary server) has stalled. | ||
+ | |||
+ | {{ : | ||
+ | |||
+ | A probable reason for this is that the Sync Satellite server can not connect to the sync Primary server. | ||
+ | |||
+ | {{ : | ||
+ | |||
+ | There are a number of possible reasons for this: | ||
+ | |||
+ | * The Sync Primary server hardware is down. Check that the Sync Primary server hardware is up. | ||
+ | * The Sync Primary service (software) is down. Check that the Sync Primary service (software) on the Sync Primary server hardware is up. | ||
+ | * The IP address of the Sync Primary server hardware is incorrect. | ||
+ | * Find the IP address of the Sync Primary server hardware, at the Command Prompt on the Sync Primary server, enter '' | ||
+ | * Find the IP address that the domain name server thinks is associated with the domain name, at the Command Prompt on the Sync Satellite server, enter '' | ||
+ | * Access to the Sync Primary server hardware may be blocked by a firewall or proxy server on the Sync Satellite server network. | ||
+ | * If the web page responds with an error message from the Primary Server, then the Primary Server is reachable: | ||
+ | * If the web page responds with a firewall or proxy error message, then the firewall / proxy server needs to be configured to allow access from the Primary secondary server to '' | ||
+ | |||
+ | \\ | ||
+ | \\ | ||
+ | | | ||
---- struct data ---- | ---- struct data ---- | ||
+ | pagestatus.status | ||
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