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admin:server_troubleshooting [2018/07/10 10:07] – [Sync not working] mark | admin:server_troubleshooting [2020/12/01 12:06] – Fix broken link Adrian Boone | ||
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- | {{indexmenu_n> | + | {{indexmenu_n> |
- | ====== Server troubleshooting ====== | + | ====== |
===== Service not running ===== | ===== Service not running ===== | ||
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{{ : | {{ : | ||
- | Look for the service named 4D. THe status should be " | + | Look for the service named 4D. The status should be " |
{{ : | {{ : | ||
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If it is not running or started you can click the play button above the list of services while you have 4D highlighted. The status should now read " | If it is not running or started you can click the play button above the list of services while you have 4D highlighted. The status should now read " | ||
If it doesn' | If it doesn' | ||
+ | |||
+ | ===== mSupply Client software can not see the mSupply Server? ==== | ||
+ | |||
+ | Refer [[admin: | ||
===== Sync not working ===== | ===== Sync not working ===== | ||
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* Find the IP address that the domain name server thinks is associated with the domain name, at the Command Prompt on the Sync Satellite server, enter '' | * Find the IP address that the domain name server thinks is associated with the domain name, at the Command Prompt on the Sync Satellite server, enter '' | ||
* Access to the Sync Primary server hardware may be blocked by a firewall or proxy server on the Sync Satellite server network. | * Access to the Sync Primary server hardware may be blocked by a firewall or proxy server on the Sync Satellite server network. | ||
- | * If the web page responds with an error message from the Primary Server, then the Primary Server is reachable: | + | * If the web page responds with an error message from the Primary Server, then the Primary Server is reachable: |
- | {{ : | + | * If the web page responds with a firewall or proxy error message, then the firewall / proxy server needs to be configured to allow access from the Primary secondary server to '' |
- | * If the web page responds with a firewall or proxy error message, then the firewall / proxy server needs to be configured to allow access from the Primary secondary server to '' | + | |
- | {{ : | + | |
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- | + | \\ | |
+ | \\ | ||
+ | | // Previous: | ||
- | // Previous: [[admin: | ||
---- struct data ---- | ---- struct data ---- | ||
+ | pagestatus.status | ||
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