admin:server_troubleshooting

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admin:server_troubleshooting [2018/07/10 10:28] – [Sync not working] markadmin:server_troubleshooting [2020/12/01 12:06] – [mSupply Client software can not see the mSupply Server?] Adrian Boone
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-{{indexmenu_n>150}} +{{indexmenu_n>197}} 
-====== Server troubleshooting ======+====== 23.20. Server troubleshooting ======
  
 ===== Service not running ===== ===== Service not running =====
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 {{ :admin:check_services.png?1000 |}} {{ :admin:check_services.png?1000 |}}
  
-Look for the service named 4D. THe status should be "running" or "started" and it should be set to automatic.+Look for the service named 4D. The status should be "running" or "started" and it should be set to automatic.
  
 {{ :admin:services.png?1000 |}} {{ :admin:services.png?1000 |}}
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 If it is not running or started you can click the play button above the list of services while you have 4D highlighted. The status should now read "running" or "Started". If it is not running or started you can click the play button above the list of services while you have 4D highlighted. The status should now read "running" or "Started".
 If it doesn't please contact mSupply Support for help. support@msupply.org.nz If it doesn't please contact mSupply Support for help. support@msupply.org.nz
 +
 +===== mSupply Client software can not see the mSupply Server? ====
 +
 +Refer [[admin:server_installation_3#msupply_client_software_cannot_see_the_msupply_server | mSupply Client software can not see the mSupply Server?]]
  
 ===== Sync not working ===== ===== Sync not working =====
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     * If the web page responds with a firewall or proxy error message, then the firewall / proxy server needs to be configured to allow access from the Primary secondary server to ''https://myserver.msupply.org/sync/'':  /*{{ :admin:router_or_proxy_error_message.png |Router or Proxy error message}}*/     * If the web page responds with a firewall or proxy error message, then the firewall / proxy server needs to be configured to allow access from the Primary secondary server to ''https://myserver.msupply.org/sync/'':  /*{{ :admin:router_or_proxy_error_message.png |Router or Proxy error message}}*/
  
 +\\
 +\\
 +|  //  Previous:  **[[admin:the_log]]** | | Next: **[[admin:updating]]** //  |
  
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-// Previous: [[admin:the_log|The Log]]     Next: [[admin:updating|The Help Menu]]// 
 ---- struct data ---- ---- struct data ----
 +pagestatus.status    : 
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  • Last modified: 2021/10/08 11:14
  • by Gary Willetts