Differences

This shows you the differences between two versions of the page.

--- admin:server_troubleshooting [2018/07/10 10:07] – [Sync not working] mark
+++ admin:server_troubleshooting [2021/10/08 11:14] (current) – Gary Willetts
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-{{indexmenu_n>150}}
+{{indexmenu_n>197}}
-====== Server troubleshooting ======
+====== 25.20. Server troubleshooting ======
 ===== Service not running =====
 If the client is unable to connect to the server, it is quite possible that the mSupply Server Service is not running.
@@ Line 10: / Line 8: @@
 {{ :admin:check_services.png?1000 |}}
-Look for the service named 4D. THe status should be "running" or "started" and it should be set to automatic.
+Look for the service named 4D. The status should be "running" or "started" and it should be set to automatic.
 {{ :admin:services.png?1000 |}}
@@ Line 16: / Line 14: @@
 If it is not running or started you can click the play button above the list of services while you have 4D highlighted. The status should now read "running" or "Started".
 If it doesn't please contact mSupply Support for help. support@msupply.org.nz
+===== mSupply Client software can not see the mSupply Server? ====
+Refer [[admin:server_installation_3#msupply_client_software_cannot_see_the_msupply_server | mSupply Client software can not see the mSupply Server?]]
 ===== Sync not working =====
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     * Find the IP address that the domain name server thinks is associated with the domain name, at the Command Prompt on the Sync Satellite server, enter ''nslookup orgname.msupply.org''.  Compare the reported ip addresses.
   * Access to the Sync Primary server hardware may be blocked by a firewall or proxy server on the Sync Satellite server network.  A simple diagnostic test for this is to open a browser and enter the following in to the address field:  ''https://myserver.msupply.org/sync/''.
-    * If the web page responds with an error message from the Primary Server, then the Primary Server is reachable:
+    * If the web page responds with an error message from the Primary Server, then the Primary Server is reachable:  {{ :admin:primary_server_sync_error_message.png |Primary server sync error message}}
-{{ :admin:primary_server_sync_error_message.png |Primary server sync error message}}
+    * If the web page responds with a firewall or proxy error message, then the firewall / proxy server needs to be configured to allow access from the Primary secondary server to ''https://myserver.msupply.org/sync/'':  /*{{ :admin:router_or_proxy_error_message.png |Router or Proxy error message}}*/
-    * If the web page responds with a firewall or proxy error message, then the firewall / proxy server needs to be configured to allow access from the Primary secondary server to ''https://myserver.msupply.org/sync/'':
-{{ :admin:router_or_proxy_error_message.png |Router or Proxy error message}}
+\\
+\\
+|  //  Previous:  **[[admin:the_log]]** | | Next: **[[admin:updating]]** //  |
-// Previous: [[admin:the_log|The Log]]     Next: [[admin:updating|The Help Menu]]//
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