admin:server_troubleshooting

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admin:server_troubleshooting [2018/08/27 03:12] – [Service not running] markadmin:server_troubleshooting [2021/10/08 11:14] (current) – Gary Willetts
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-====== Server troubleshooting ====== +====== 25.20. Server troubleshooting ======
 ===== Service not running ===== ===== Service not running =====
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 If the client is unable to connect to the server, it is quite possible that the mSupply Server Service is not running. If the client is unable to connect to the server, it is quite possible that the mSupply Server Service is not running.
  
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 {{ :admin:check_services.png?1000 |}} {{ :admin:check_services.png?1000 |}}
  
-Look for the service named 4D. THe status should be "running" or "started" and it should be set to automatic.+Look for the service named 4D. The status should be "running" or "started" and it should be set to automatic.
  
 {{ :admin:services.png?1000 |}} {{ :admin:services.png?1000 |}}
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 If it doesn't please contact mSupply Support for help. support@msupply.org.nz If it doesn't please contact mSupply Support for help. support@msupply.org.nz
  
-===== mSupply Client software can not see the mSupply Server? =====+===== mSupply Client software can not see the mSupply Server? ====
  
-<WRAP center round alert 60%> +Refer [[admin:server_installation_3#msupply_client_software_cannot_see_the_msupply_server | mSupply Client software can not see the mSupply Server?]]
-Server is not visible? +
- +
-  * To make it easy for you to connect, mSupply Server publishes details about available servers on a specific port. It is quite possible that products such as "Zone Alarm" and "Norton Personal Firewall" will block access to this port and stop discovery of the servers. Contact your system administrator if the list of available servers is blank. +
-  * Of course, it may be possible that the mSupply Server service is not running.  Check Services to establish that. +
-  * Lastly, the Windows firewall may be blocking the Server publishing it's presence - see below. +
- +
-</WRAP>+
  
 ===== Sync not working ===== ===== Sync not working =====
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     * If the web page responds with a firewall or proxy error message, then the firewall / proxy server needs to be configured to allow access from the Primary secondary server to ''https://myserver.msupply.org/sync/'':  /*{{ :admin:router_or_proxy_error_message.png |Router or Proxy error message}}*/     * If the web page responds with a firewall or proxy error message, then the firewall / proxy server needs to be configured to allow access from the Primary secondary server to ''https://myserver.msupply.org/sync/'':  /*{{ :admin:router_or_proxy_error_message.png |Router or Proxy error message}}*/
  
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 +|  //  Previous:  **[[admin:the_log]]** | | Next: **[[admin:updating]]** //  |
  
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-// Previous: [[admin:the_log|The Log]]     Next: [[admin:updating|The Help Menu]]// 
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  • Last modified: 2018/08/27 03:12
  • by mark