Differences

This shows you the differences between two versions of the page.

--- admin:server_troubleshooting [2018/07/10 10:28] – [Sync not working] mark
+++ admin:server_troubleshooting [2021/10/08 11:14] (current) – Gary Willetts
@@ Line 1: / Line 1: @@
-{{indexmenu_n>150}}
+{{indexmenu_n>197}}
-====== Server troubleshooting ======
+====== 25.20. Server troubleshooting ======
 ===== Service not running =====
 If the client is unable to connect to the server, it is quite possible that the mSupply Server Service is not running.
@@ Line 10: / Line 8: @@
 {{ :admin:check_services.png?1000 |}}
-Look for the service named 4D. THe status should be "running" or "started" and it should be set to automatic.
+Look for the service named 4D. The status should be "running" or "started" and it should be set to automatic.
 {{ :admin:services.png?1000 |}}
@@ Line 16: / Line 14: @@
 If it is not running or started you can click the play button above the list of services while you have 4D highlighted. The status should now read "running" or "Started".
 If it doesn't please contact mSupply Support for help. support@msupply.org.nz
+===== mSupply Client software can not see the mSupply Server? ====
+Refer [[admin:server_installation_3#msupply_client_software_cannot_see_the_msupply_server | mSupply Client software can not see the mSupply Server?]]
 ===== Sync not working =====
@@ Line 38: / Line 40: @@
     * If the web page responds with a firewall or proxy error message, then the firewall / proxy server needs to be configured to allow access from the Primary secondary server to ''https://myserver.msupply.org/sync/'':  /*{{ :admin:router_or_proxy_error_message.png |Router or Proxy error message}}*/
+\\
+\\
+|  //  Previous:  **[[admin:the_log]]** | | Next: **[[admin:updating]]** //  |
-// Previous: [[admin:the_log|The Log]]     Next: [[admin:updating|The Help Menu]]//
 ---- struct data ----
+pagestatus.status    :
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