The recent windows 11 update, especially, 24H2 and 25H2 have a known bug where the “microsoft print to pdf” features stopped working in result affecting print preview in pdf in mSupply.

1. Windows 11 24H2 and 25H2
2. mSupply Version prior to v8.08.18

Below is the sample Image of the Issue:

* Step : 1 - Upgrade the mSupply to the version v8.08.18 or later - This version allows the use of printer preview.

* Step : 2 Check if “Microsoft XPS Class Driver” exists (Settings → Bluetooth & Scanner → Printer & Scanner). If not,

Method 1 : Manual add

1. Go to Printer and scanner setting
2. Click on Microsoft Print to PDF → Go to Printer Properties → Advances → New Driver
3. Choose Microsoft → Microsoft XPS Class Driver

Method 2 : Manual add via Printer Setting

1. Go to Settings → Bluetooth & Scanner → Printers & Scanners
2. Click Add Device and Add a new device manually
3. select Add a local printer or network printer with manual setting
4. Choose Use an Existing port (LPT1: Printer Port)
5. Choose Microsoft → Microsoft XPS Class Driver

Method 3 : Add Via Optional Feature

1. Press windows+R and type - optionalfeatures - and enter.
2. Look for “Microsoft XPS Class Driver” in the list
3. Check Ok
4. Restart your PC.

If you are following Method 2 and Method 3 (Also Attached Image for your reference)

1. Go to Printer and scanner setting
2. Click on Microsoft XPS class Driver
3. Set it to Default or
4. Click on Microsoft Print to PDF → Go to Printer Properties → Advanced → Select Driver Microsoft XPS class Drive → Click Apply and Ok