Differences

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--- faq:microsoft_print_to_pdf_issue [2026/04/29 09:02] – [Affected versions both windows and mSupply] Romisha Thapa
+++ faq:microsoft_print_to_pdf_issue [2026/04/29 10:11] (current) – Romisha Thapa
@@ Line 6: / Line 6: @@
   - Windows 11 24H2 and 25H2
   - mSupply Version prior to v8.08.18
-Below is the sample Image of the Issue
+Below is the sample Image of the Issue:
-{{ :faq:no_data_to_report.jpg?1200 }}
+{{ :faq:no_data_to_report.png?900 }}
+====== Resolution ======
+ ** * Step : 1**
+- Upgrade the mSupply to the version v8.08.18 or later
+- This version allows the use of printer preview.
+ ** * Step : 2**
+Check if "Microsoft XPS Class Driver" exists (**//Settings -> Bluetooth & Scanner -> Printer & Scanner//**). If not,
+**Method 1 : Manual add**
+  - Go to **//Printer and scanner setting//**
+  - Click on **Microsoft Print to PDF -> Go to Printer Properties -> Advances -> New Driver**
+  - Choose **Microsoft -> Microsoft XPS Class Driver**
+**Method 2 : Manual add via Printer Setting**
+  - Go to **//Settings -> Bluetooth & Scanner -> Printers & Scanners//**
+  - Click **//Add Device// and //Add a new device manually//**
+  - select **//Add a local printer or network printer with manual setting//**
+  - Choose **//Use an Existing port//** (LPT1: Printer Port)
+  - Choose **Microsoft -> Microsoft XPS Class Driver**
+**Method 3 : Add Via Optional Feature**
+  - Press windows+R and type - //optionalfeatures// - and enter.
+  - Look for "Microsoft XPS Class Driver" in the list
+  - Check Ok
+  - Restart your PC.
+**If you are following Method 2 and Method 3** (Also Attached Image for your reference)
+  - Go to **//Printer and scanner setting//**
+  - Click on **//Microsoft XPS class Driver//**
+  - Set it to **Default** or
+  - Click on //**Microsoft Print to PDF -> Go to Printer Properties -> Advanced -> Select Driver Microsoft XPS class Drive -> Click Apply and Ok**//
+{{ :faq:print.png?500 }}