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| troubleshooting:userpassworderrorfix [2026/07/31 06:04] – created Ujwal Khatry | troubleshooting:userpassworderrorfix [2026/07/31 09:25] (current) – Ujwal Khatry | ||
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| - | ====== 32.01. User password error : Steps to fix it ====== | + | |
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| + | ====== 32.01. User password error (Import failed) | ||
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| + | In mSupply there is a possibility to encounter with a bad user password issue. This causes a system error and as a result issue in file import. | ||
| + | The solution for user password issue is to change the password of the user account having issue. | ||
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| + | Also, While importing a datafile, the system sometimes throws an error during the import process. The error it throws looks like in the screenshot below. Its associated with a corrupted user account and the solution would be to change the password for the user account with issue. If you encounter such issue during file import, contact: support@msupply.foundation | ||
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