In mSupply there is a possibility to encounter a bad user password issue. This is caused due to severe hardware failure or by human interference. for example : The mSupply server may have been forcibly quit during a data update process or the system may have faced a power failure during a critical time. Majority of the time, such event occurs with no issues but in a few occasion data corruption may occur.

You will notice such error while attempting to login as a user.

The above error will affect the sync export and import process when attempting to deploy a remote active site.

The above error will halt the setup of remote site deployment and this error must be fixed before a remote active site is setup.

Get you Administrator to login to mSupply.

• View the user list and double click on the problem user.
• Simply update the password and click OK.
• Ignore the errors.

• The new password should now be saved.
• You should be able to login.