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--- troubleshooting:userpassworderrorfix [2026/07/31 09:05] – Romisha Thapa
+++ troubleshooting:userpassworderrorfix [2026/07/31 09:25] (current) – Ujwal Khatry
@@ Line 1: / Line 1: @@
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-====== 32.01. User password error : Steps to fix it =====
-The issue was encounter with a bad user password and while decrypting the blob in the user trigger, there was a system error that also stopped from importing the files.
+<WRAP center round alert 60%>
-The solution for user issue is to change the password with having issue.
+This document is in process
+</WRAP>
-Usually the system error trigger by user password error cause issue in importing datafile. The issue looks like below in the screenshot. If you encounter such issue in file import contact: support@msupply.foundation
+====== 32.01. User password error (Import failed) : Steps to fix it =====
+In mSupply there is a possibility to encounter with a bad user password issue. This causes a system error and as a result issue in file import.
+The solution for user password issue is to change the password of the user account having issue.
+Also, While importing a datafile, the system sometimes throws an error during the import process. The error it throws looks like in the screenshot below. Its associated with a corrupted user account and the solution would be to change the password for the user account with issue. If you encounter such issue during file import, contact: support@msupply.foundation
 {{:troubleshooting:error_in_file_import_.png?400|}}