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--- troubleshooting:userpassworderrorfix [2026/07/31 09:15] – Romisha Thapa
+++ troubleshooting:userpassworderrorfix [2026/07/31 09:25] (current) – Ujwal Khatry
@@ Line 1: / Line 1: @@
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 ====== 32.01. User password error (Import failed) : Steps to fix it =====
-The issue was encounter with a bad user password. This caused a system error and as a result issue in file import.
+In mSupply there is a possibility to encounter with a bad user password issue. This causes a system error and as a result issue in file import.
-The solution for user password issue is to change the password with having issue.
+The solution for user password issue is to change the password of the user account having issue.
-When importing a datafile, the system trows an error during the import process. The error it throws looks like in the screenshot below. Its associated with a corrupted user account and the solution would be to change the password of the user account with issue. If you encounter such issue in file import contact: support@msupply.foundation
+Also, While importing a datafile, the system sometimes throws an error during the import process. The error it throws looks like in the screenshot below. Its associated with a corrupted user account and the solution would be to change the password for the user account with issue. If you encounter such issue during file import, contact: support@msupply.foundation
 {{:troubleshooting:error_in_file_import_.png?400|}}