troubleshooting:userpassworderrorfix

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision		 Previous revision
troubleshooting:userpassworderrorfix [2026/07/31 09:21] – Romisha Thapatroubleshooting:userpassworderrorfix [2026/08/19 11:27] (current) – Ujwal Khatry
Line 1: Line 1:
 {{indexmenu_n>1}} {{indexmenu_n>1}}
 +
 ====== 32.01. User password error (Import failed) : Steps to fix it ===== ====== 32.01. User password error (Import failed) : Steps to fix it =====
  
-In mSupply there is a possibility to encounter with a bad user password issue. This causes a system error and as a result issue in file import. +In mSupply there is a possibility to encounter a bad user password issue. This is caused due to severe hardware failure  or by human interference. for example : The mSupply server may have been forcibly quit during a data update process or the system may have faced a power failure during a critical time. Majority of the time, such event occurs with no issues but in a few occasion data corruption may occur.   
-The solution for user password issue is to change the password of the user account having issue. + 
 +You will notice such error while attempting to login as a user.  
 + 
 +{{ :troubleshooting:user_login_error_2026-08-19-16-50-42.png?600 |}}  
 + 
 +The above error will affect the sync export and import process when attempting to deploy a remote active site.  
 + 
 +{{ :troubleshooting:error_in_file_import_.png?600 |}} 
 + 
 +The above error will halt the setup of remote site deployment and this error must be fixed before a remote active site is setup.
  
-Also, While importing a datafile, the system sometimes throws an error during the import process. The error it throws looks like in the screenshot below. Its associated with a corrupted user account and the solution would be to change the password for the user account with issue. If you encounter such issue in file import, contact: support@msupply.foundation+ ====== The fix ====== 
 +Get you Administrator to login to mSupply.  
 +  * View the user list and double click on the problem user. 
 +  * Simply update the password and click OK.  
 +  * Ignore the errors. 
  
-{{:troubleshooting:error_in_file_import_.png?400|}} 
  
 +{{ :troubleshooting:ujser_login_ok_button_error_2026-08-19-16-14-13.png?600 |}}
  
 +  * The new password should now be saved.
 +  * **You should be able to login.**
  
 ---- struct data ---- ---- struct data ----
  • Last modified: 2026/07/31 09:21
  • by Romisha Thapa