25.02. mSupply client / server installation part 2

These steps need to be carried out after completing the steps described in:
25.01. mSupply client / server installation part 1

Install Dropbox

Sustainable Solutions recommends using Dropbox to assist with transferring installation files to the server, and as a means of moving mSupply secondary backups off site.

  • Contact Sustainable Solutions to organise a DropBox account for the server and for instructions on setting it up on the server.

Do this step first so that you can use the Dropbox folder to transfer software and files to the server.

Install remote support software

Installing the TeamViewer Host customised for mSupply
  1. Uninstall - if TeamViewer is already installed on the machine you will need to uninstall it.
  2. Change the Computer Name to something meaningful before installing TeamViewer. Use a name that reflects the site and / or user would be useful. e.g. Auckland - Grafton Pharmacy - this is what the machine will show up as on our international directory.
    • To change the computer name in Windows go to: Control Panel > System and Security > System > Advanced system settings > Computer Name > Change…
    • Note that the Computer description is NOT the Computer Name
  3. Extract the files from the Teamviewer_Support_deployment.zip file onto the host computer
  4. Open the folder you saved the three files to
  5. Run as administrator - right click on the file Install in New - RUN AS ADMIN.bat and select Run as administrator. You must chose to “Run as administrator” for this to work properly, even if you are already logged on to the computer as an administrator.
    The Teamviewer Customised Host window should appear on your screen:

    If the above window does not appear, the full installation has not completed. It definitely helps to run the batch (Install in New - RUN AS ADMIN.bat) file with a reasonable internet connection. If the internet connection is not good enough, then some or all of the actions in the batch file will not complete. If that happens, please re-run the batch file (as Admin) when the internet connection is better.

  6. Notify Sussol When you see this TeamViewer Host window, send us a message or email (on support@msupply.org.nz) and give us the computer name that you gave the machine in step 4 above. Otherwise, the TeamViewer ID should also work (a screenshot is fine). We will then be able to confirm for you that the remote access is operational and ready for us to provide you remote support.

Install UPS hardware and software

If it's not already done, install the UPS hardware and software, refer to the UPS requirements here.

Install anti-virus software

Anti-virus can be a hotly contended issue. This web page is pretty convincing: What’s the Best Antivirus for Windows 10? (Is Windows Defender Good Enough?)


  • If the OS is Win8 or later, Windows Defender is probably good enough for anti-virus, and better than much of the competition.
  • Once configured, the server should not be vulnerable to exploit programs as these are usually downloaded and triggered by human activity! However, to be safe, it is recommended to install an Anti-exploit program such as Malwarebytes. The website suggests that Malwarebytes is not free, but as at the time of writing this (May 2018), Malwarebytes successfully reverts to a free version after the 14 days trial. The main 'cost' of the free version is means that it has to be manually executed rather than running automatically in the background.

Install another web browser

If you're not a fan of Microsoft Internet Explorer, (12 reasons not to use Internet Explorer, ever) then install another browser. Good options include:

Pin the browser to the taskbar

Install LibreOffice or Microsoft Excel

mSupply can produce reports in Microsoft Excel format. Client machines will need to have software to open these reports. Occasionally there will be need to run and open these reports while logged in to the Server. If you do not have Microsoft Excel installed on the server, a good option is:

It's a good idea to stick this in to the Dropbox

Install TurnedOnTimesView

As part of troubleshooting, it is valuable to be able to analyse when the server has shut down ungracefully.

  • If you get a security warning pop-up untick “Always ask before opening this file” and click Run

  • Right click on the icon on the Windows Taskbar & select to Pin to Taskbar.

Install Logoff and Lock utilities

It is too easy for support workers accessing the server remotely to accidentally shutdown the server. Therefore, two Windows shortcuts have been created to allow support workers to easily logoff or lock their windows session without having to go through the usual Windows procedure:

  • Lock computer
  • Logoff computer

Lock / Logout utilities

It's a good idea to stick this in to the following folder in Dropbox:

  • Lock Logout Shortcuts

The Yellow Lock computer utility needs to be copied to the Admin desktop and then pinned to the task bar.

The Green Logoff computer utility needs to be copied to the C:\Users\Public\Desktop folder. This will place the shortcut on the desktop of each normal user. Users of each normal user account will need to pin this shortcut from the desktop to the taskbar. Don't pin it to the taskbar of the Admin user account. We try to keep the Admin account open (but locked) so as to keep Dropbox working.

The C:\Users\Public\Desktop folder is normally a hidden folder. You will likely need to make it visible).

Create Shared folder

To aid in installation of mSupply software on client machines, it is very convenient to have a shared folder on the Server with read-only access from 'Everyone'. Ideally, set this up on the root level of the Backups volume. Otherwise, the root level of the system drive will do. After creating a folder called Shared at the root level of the drive:

  1. Right-click on the folder > Properties
  2. Navigate to the Sharing tab
  3. Click on Share…
  4. Click on the drop-down box…
  5. Click on Everyone
  6. Click on Add
  7. Ensure that the Permission Level is Read
  8. Click Share

Configure Interactive Services Detection (ISDS)

2021: RIP ISDS

  • Interactive Services Detection Service (ISDS) was a means by which admin users could interact with the mSupply Service to investigate issues.
  • Microsoft has done its best with successive version to Windows to remove ISDS, such that even FiredaemonZero can no longer restore it.
  • This section is now only applicable for older versions of Windows, and is kept here for historic reference - that we might remember the valiant deeds of those who have gone before us in the war to wrest control of our applications from the OS :-).

How-to Geek has a helpful article on Understanding and Managing Windows Services which appears to be updated frequently with changes in Windows OS.

From What is Interactive Services Detection and Why is it Blinking at Me?:

Services and system processes run in session 0. Prior to Vista, the console (first logged on user’s desktop) ran in session 0 as well. Vista introduced session 0 isolation to protect services from elevation of privilege exploits from the console desktop. Now, the first user’s desktop runs in session 1.

Interactive Services Detection (the blinking button on the taskbar) is a mitigation for legacy applications that detects if a service is trying to interact with the desktop. This is handled by the Interactive Services Detection (UI0Detect) service.

Interactive services since Windows 10 V1803 and Server 2019

Microsoft has removed the Interactive Services Detection Service on Windows 10 Version 1803 and Server 2019.

We recommend FireDaemon Zero (Session 0 Viewer) as an alternative means of interacting with the mSupply Service. Refer to this deployment matrix.

Installing FireDaemon Zero

The utilities are here: Firedaemon


  1. Make sure the OS is fully updated.
  2. Install the latest version of Firedaemon Zero 2.5 (in the Firedaemon utilities, above)
  3. Install Firedaemon Zeroinput to restore Keyboard/Mouse control. Right click on the FDUI0Input.inf (in the Firedaemon utilities, above) and select Install.
  4. RESTART THE MACHINE The FDUI0Input.inf driver will not take effect until the machine is restarted.
  5. Double click on the red Firedaemon Zero icon on the task bar to go to Session 0 (Interactive services):

  • In Session 0 Double-click the Firedaemon Zero icon to get back. Or it will automatically go back in 30 seconds of 'inactivity'.
  • If mouse and keyboard are working on Session 0, you can turn off Firedaemon Zero 'Quirk' pref to exit session zero after 30 seconds:
    • Right-click on the red icon and click on Options.
    • Click on Quirk just uncheck the option.
    • Click Done.

If you turn off Firedaemon Zero 'Quirk' pref to exit session zero after 30 seconds before installing Keyboard/Mouse driver, plan for a physical trip to site to fix it! ;-))

These steps need to be followed by the steps in 25.03. mSupply client / server installation part 3

  • Last modified: 2022/01/16 22:48
  • by Mark Glover